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FAQ's

WHERE DO YOU PRODUCE YOUR ONLINE ITEMS?

We design, source, and produce MAGILL branded product ourselves. Everything is made either in Los Angeles and with our partners around the Globe in China, Vietnam and Bangladesh.

WHERE DO YOU PRODUCE YOUR ONLINE ITEMS?

Sizing information is available on each product page. 

HOW CAN I CONTACT YOU?

Please send us an email at hello@magill-la.com at any time.

HOW DO I TRACK MY ORDER'S PROCESSING AND SHIPMENT?

Upon completing the online checkout process for your order, you will receive an email from our Customer Service confirming the details of your order (items ordered, sizes, colors, quantities, and billing and shipping address). Once your order is dispatched, you will receive a separate email with a  tracking number to track your shipment's delivery. 

HOW DO I RETURN OR EXCHANGE AN ITEM?

We always want you to be in love with your purchase – so we understand that sometimes a return is necessary. Please see our RETURN & EXCHANGES policy for full details, or give us a call with more specific inquiries. 
 
For exchanges, we recommend getting in touch with us prior to sending your items back. We often produce in small, limited runs, and sometimes, your desired item may be out of stock by the time we receive your exchange package. However, please let us know if there is a particular item you’re eyeing – we’d be happy to place it on hold for you while we await your exchange.

HOW LONG WILL IT TAKE FOR MY RETURN OR EXCHANGE TO BE PROCESSED?

We thank you in advance for your patience while your return or exchange is processed. Due to shipping schedules, it can take between two and ten business days for your package to arrive back at our studio. Typically, we are able to ship out exchanges within two business days of receipt, but will notify you via phone or email if there is any delay in processing your exchange or return. It can take between five and ten business days for a refund to appear on your credit card statement, but please feel free to reach out to us at any point in the process for a status update. 

HOW DO I CHANGE OR CANCEL MY ORDER ONCE I HAVE COMPLETED THE ONLINE CHECKOUT PROCESS?

Please call or email hello@magill-la.com  with any changes or cancellations. Our Customer Service will work with you swiftly and efficiently to make any changes.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

For orders placed online, we accept Visa, MasterCard, Discover, and American Express credit cards. As well as PayPal.

DOES PLACING AN ITEM IN MY SHOPPING BAG GUARANTEE THAT I WILL RECEIVE IT?

Items placed in your shopping bag are not held from inventory until you complete the checkout process. However, if you need more time, please give us a call – we are happy to reserve an item for you for twenty-four hours.

Unfortunately, on occasion, an item might be listed as available online when it is, in fact, out of stock or temporarily backordered. We review all orders and inventory levels at the end of each business day, and will contact you within one business day if an item you have ordered is out of stock or temporarily unavailable. If this is the case, we will work with you to do everything possible to find a replacement that you’ll love even more. We are also happy to make something special order for you if we have the materials available. All custom orders will take up to 3-4 weeks for delivery.

HOW LONG WILL IT TAKE FOR MY ITEMS TO SHIP ONCE I'VE COMPLETED MY ORDER ONLINE?

All orders placed by 1pm PST will typically ship out that same day. All order placed after 1pm EST will, typically, ship out the next business day. We  will notify you via  phone or email if there are any delays in regards to your shipment.

HOW LONG WILL IT TAKE TO RECEIVE MY COMPLETED ORDER?

You will be able to select which type of delivery service you prefer for your order: ground (2-7 business days), 3-day guaranteed, 2-day guaranteed, and overnight. All items are shipped via UPS, and you will receive your UPS tracking number via email after your order is dispatched. Please contact us with any questions regarding delivery service selection. 

WHAT IS THE COST OF SHIPPING MY ORDER?

We want to make it easy for you to experience MAGILL, We offer USPS & UPS ground shipping and returns within the US. If you'd prefer to receivSe your items more quickly, 3-day, 2-day, and overnight shipping costs are calculated through our USPS & UPS best-rate calculator based on the weight of your shipment and your location.

MAY I HAVE MY ORDER SHIPPED INTERNATIONALLY?

Yes, we will happily ship internationally when we are able. 

ACCESSIBILITY POLICY

MAGILL is committed to making magill-la.com accessible to all our visitors, including those with disabilities. Consistent with this goal, we’ve taken a number of steps to enhance our site and increase its usability by those who access the web using assistive technology. Our efforts are guided by the Web Content Accessibility Guidelines, version 2.0, Level AA (WCAG 2.0 AA). We will continue to enhance our digital properties to deliver accessible experiences.

If you experience difficulty accessing our website content, you may share feedback and get assistance 323-823-4735.